Contact us

Most questions have a faster answer on this page than they would waiting for a reply. If yours is below, you can be sorted out in a minute rather than in a day.

Emailsupport@evntnepal.comReplies within two working days Phone+1 647 200 9128Office hours, Monday to Friday

Check here first

My ticket has not arrived

Look in your spam folder — that is where it usually is. If it is not there, ask for it again using the email address you bought with, and it will be sent straight back out.

Resend my tickets

I want a refund

Refunds are the organizer's decision rather than ours, and their policy is printed on the event page. Message them from there — every event page has a Contact organizer button. We only step in if an organizer cannot be reached at all.

Find my order

The event was cancelled or moved

The organizer contacts ticket holders directly, so the news comes from them. If the date has gone by and you have heard nothing at all, write to us and we will chase them for you.

I am an organizer and I am stuck

The organizer guide covers venues, seating plans, ticket tiers, door staff accounts and scanning, with diagrams. It answers most of it faster than we can.

Open the organizer guide

My scanner is playing up mid-event

Do not stop the door. Switch to typing codes in by hand, or work from the attendee list you exported, and keep the queue moving. Sort the scanner out once everybody is inside.

Still need us?

Four things turn this into one reply instead of four:

Your order code, if there is one. It looks like EVN-XXXX-XXXX and sits on your ticket and your confirmation email.
The event name and the date it is on.
The email address you bought with, if it is not the one you are writing from. This is the single most common reason we cannot find an order.
What you expected to happen and what happened instead — with the error message in full, if you saw one.

How long we take

We answer during office hours, Monday to Friday, and aim to reply within two working days.

Anything about an event happening in the next 48 hours goes to the front of the queue. Put the date in the subject line and we will see it.

If two working days pass with no reply, send your original message again rather than writing a new one — it keeps the history together and gets you answered faster.

Other enquiries

Running events with us? Sign in and open the Guide tab on your dashboard. It is written for the job and is quicker than waiting for us, and the same thing downloads as a PDF you can keep on a laptop at the venue.

Press or partnerships? The same address, with Press or Partnership in the subject line, and it reaches the right person.