Help centre

For ticket buyers

Where are my tickets?

They are emailed the moment your order is confirmed, and they also live under My tickets when you are signed in. Bought as a guest? Use Find my tickets with your order code and email.

How do I get in at the door?

Show the QR code on your ticket. Each code admits one person and is scanned once — a screenshot works, and so does a printout.

Can I get a refund?

Refunds are set by each organizer and shown on the event page under Refund policy. Contact the organizer through their event page to ask.

My order still says pending

Card payments normally confirm within a few seconds — the confirmation page updates on its own. If it stays pending for more than a minute, your bank may have declined the charge; nothing has been taken, so try again or use another card.

For organizers

How do I publish an event?

Go to Create an event, fill in the details, add at least one ticket type and press Publish. You can save a draft and come back to it.

How do I check people in?

Open the check-in scanner on a phone, pick your event and scan. It works with the camera or by typing codes, and it tells you when a code has already been used.

Where do I see who is coming?

The Attendees tab of your dashboard lists every ticket, and exports the whole list as a CSV.

Someone paid me by bank transfer

Find the order in the Orders tab and press Mark paid. The ticket is issued and emailed straight away, with the reference you enter kept on the order.